Pricing and Licensing FAQs Last updated: 2026-11-10

Plans at a glance

There are three other ways to buy:

• Perpetual, $3,950 once. Everything in Enterprise except hosted Cloud. The serial key never expires, a 1-year offline token is available on request and renewed free of charge every year, if approved, product updates and support are included for one year, then $600 per year to stay current. Sold to legal entities only, not to one-person consultancies.
• OEM, from $4,500 per year. A rider on an Enterprise plan that adds commercial redistribution rights, with one derived serial key per end customer. Quoted on customer count.
• Cloud only, $0.01 per operation. The hosted ediFabric Cloud API without a .NET or Native license. The first 1,000 operations each month are free, there is no platform or subscription fee, and private custom EDI models are included.

Which plan should I choose?

Start on Community to evaluate and build your integration; it never expires. Move to Developer when you need production use in one environment, or license checks that keep working through a network outage. Move to Enterprise when you need more than three leased seats, service bureau processing, air-gapped hosts, or license tokens that never contact us.

Do I have to choose between .NET, Native and Cloud?

No. Every plan includes all three. Pick a plan by how many leased seats you need, whether it is production, and whether your hosts can reach the internet. The Products FAQs compare the three products.

Where is the free trial?

Community is the trial, and it never expires, so you can take as long as your integration takes. It has full functionality apart from the daily quota and the ban on production use. To try ediFabric .NET, Native or Cloud before you sign up, use the demo serial key bd96a836feca45cb91c86ee65d281f52. It needs no account and has a limited quota.

The first 14 days after you create the Community subscription have unlimited operations, and the 250-a-day quota starts after that. If you need longer, ask through the support portal or at support@edifabric.com to extend the unlimited period.

Enterprise also has a 14-day trial, because unlimited leased seats and Cloud volume are the things Community cannot demonstrate. Developer has no separate trial: upgrade from Community by swapping the serial key.

What is an operation?

A single parse, generate, validate or acknowledge call, no matter how many transactions are in the payload. On Developer and Enterprise, operations on your own machines are unlimited and only Cloud calls are metered. Cloud requests are capped at 3 MB each.

Is the 250 operations a day per product or in total?

In total. Community gives you one quota per account, and calls from .NET, Native and Cloud all count against the same 250 per day. That quota starts 14 days after you create the Community subscription; until then, operations are unlimited.

How are ediFabric Cloud operations billed?

Developer includes 3,000 Cloud operations per month and charges $0.01 for each one after that. Enterprise includes 25,000 per month and charges $0.008 after that. On Community, Cloud calls count towards the 250 operations a day. Cloud only has the first 1,000 operations each month free, then $0.01 per operation.

Your usage report is on your account page; see how to monitor your usage.

What is a leased seat?

A seat leased to a single environment. Threads inside one process do not each take a seat, and neither do developers or CPU cores. Community and Developer lease 3 seats, and Enterprise is unlimited.

Once you are at your limit and a new environment authenticates, the oldest lease is released and handed over to it. That rollover happens only if the oldest lease was taken on an earlier day, so moving between environments day to day needs no intervention from us.

If every seat was leased today there is nothing to roll over, so the new environment is refused until 24 hours have passed. Enterprise avoids this altogether, because offline tokens are not leased.

Can I use ediFabric in production?

On a paid plan. Community is for non-production use only. Developer allows production in one environment you own, and Enterprise and Perpetual in unlimited environments you own.

How is the license validated?

Community validates online on every operation. Developer validates online and caches the result for one day, per process, so a temporary outage or a long batch does not stop your job. Enterprise and Perpetual use offline tokens with no callback at all. Self-service tokens last 30 days, and longer-lived tokens are available on request.

Can I run in an air-gapped or offline environment?

Enterprise and Perpetual only. Offline tokens make no license call once set. Self-service tokens last 30 days. On request, Enterprise and Perpetual can get a 1-year token, so air-gapped hosts do not need a refresh job. During the Enterprise trial, offline tokens are available with a 1-day token lifetime, which changes to 30 days after purchase.

How do I get a 1-year token?

Ask for the Long-Lived Token Request Form through the support portal or at support@edifabric.com, and have it signed by someone authorized to bind your company. On Enterprise we issue a token after the 14-day trial has ended and payment has cleared. On Perpetual we issue it 14 days after purchase. Until then, use the self-service 30-day tokens. We aim to reply within one business day.

Long-lived tokens are issued only to registered legal entities, and only to professional email addresses on a domain your company owns. Public and disposable email addresses are declined. Long-lived tokens are non-refundable: once a token is issued, the money-back guarantee no longer applies.

Enterprise and Perpetual get the same 1-year token. On Enterprise, it runs to the end of your annual term plus 30 days, and on Perpetual, to one year from the day it's issued plus 30 days, so a late renewal does not stop production. We send reminders before it expires. On Enterprise, we issue the next token once the renewal is paid. On Perpetual, we issue a new 1-year token free of charge every year, if approved, covering the versions released up to the end of your updates or maintenance. Long-lived tokens work with ediFabric .NET 11.2.0, ediFabric Native 1.2.0 and later. Existing Perpetual customers can request one too.

What happens if a token leaks?

Treat tokens as secrets, and tell us within 2 business days if one is exposed. If the leak was accidental, we replace the token at no charge, and the leak alone is not grounds for termination. A deliberate or concealed leak can lead to termination. Once set, an offline token makes no license call, so we cannot switch it off remotely. Tokens identify the customer, and we can refuse a compromised token in later releases.

What if EdiFabric stops trading?

A long-lived token does not depend on us or on the license service until it expires. If we ever intend to cease trading or permanently stop the license service with no successor, we commit in the EULA to give at least 90 days' notice and, to the extent we are lawfully able to, issue tokens without an expiry date or builds without license validation to current Enterprise and Perpetual customers. You could then keep using the versions you are licensed for, without updates or support.

Can I combine plans?

Paid plans cannot be stacked: you cannot hold Developer and Enterprise at the same time, or Developer and Perpetual, or Enterprise and Perpetual. Pick one paid plan; every plan already includes .NET, Native and Cloud (Perpetual excludes hosted Cloud).

Community can be combined with every plan. The only other combinations are:

• Enterprise and OEM. OEM is a rider and always requires an Enterprise plan.
• Perpetual and Cloud only. Perpetual covers .NET and Native, so Cloud only is how you add the hosted API.

Can I ship ediFabric inside a product I sell?

Redistributing ediFabric as part of a product you sell needs the OEM rider on top of Enterprise. It includes derived serial keys for your end customers, so they never handle yours. The license agreement has the full terms.

Can I use the EDI specs in my own product or EDI library?

No. The specs in the EDI Spec Library are free to view, and free to download with a free ediFabric account on the Community plan or a paid plan, for use with ediFabric .NET, Native, Cloud and EdiNation, but they are copyright EDI Fabric Limited. You may not copy, scrape, convert or re-create the specs or their structure (loops, segments, elements, usage, lengths and codes) in another format, library, schema set or product, show them to the users of another platform, or use them to train AI models. This applies even if you change the format or the names, or credit ediFabric, and no plan, including OEM, changes it. Section 3.6 of the license agreement has the full terms.

Can I process EDI for other companies?

On Enterprise or Perpetual. Processing other companies' EDI as a service is included in Enterprise, and in Perpetual for .NET and Native. It is not included in Developer. A Developer plan bought before November 2026 keeps this right until the end of its current term and through one further renewal, within its 3 leased seats and one production environment. Service bureau means processing third-party EDI on hosts you operate with ediFabric .NET, Native or a self-hosted Cloud API, including a SaaS product that processes its customers' EDI files. Exchanging your own EDI with your own trading partners is not service bureau. It does not let you resell our hosted Cloud as a competing translation API.

How will I receive my serial key?

Once your order is complete, sign in to your account with the email address you used for the purchase and copy the serial key from the account page. The steps are in Your account.

How do I upgrade from Community or change plans?

Buy the new plan and replace the serial key in your application. Upgrading is always a key swap, with no reinstall or code changes.

How do renewals work, and does my serial key expire?

Developer and Enterprise renew automatically, provided the payment method on record has sufficient funds, so keep your billing details up to date. If you cancel, the serial key stops working when the term ends.

Perpetual serial keys never expire. Maintenance is $600 per year after the first year and is only needed for further updates and support. Contact us at support@edifabric.com for a multi-year maintenance discount.

We reserve the right to suspend or reset serial keys if a leak is reported. Long-lived offline tokens are covered under What happens if a token leaks?

Can I buy as an individual?

Community and Developer are available to individuals. Perpetual licenses are sold only to legal entities that are not one-person consultancies, and the order must use a company email address. Public and disposable email addresses are declined. Long-lived tokens on any plan need a registered legal entity and a professional email address.

What payment methods do you accept?

Credit and debit cards online, through Stripe. For a bank transfer, request an invoice at office@edifabric.com. Customers in the USA, Canada, Australia, New Zealand and the UK can also pay against a purchase order; send a quote request to office@edifabric.com.

How do I update my billing details or cancel?

From the account page, select Manage Billing to change the payment method, download invoices or cancel the plan. See how to update your billing method and how to cancel your subscription.

Can I get a refund?

Yes, on your first purchase. There is a 14-day money-back guarantee, counted from your first payment: if ediFabric is not the right fit, you get a full refund, no questions asked. It does not apply to renewals, maintenance or overage fees, and it ends once a long-lived token is issued.

What support is included?

Community has the EDI forum. Developer and Enterprise include Standard support for the duration of the plan: 3 incidents a year with a 72-hour response time. Enterprise can add Priority support, with unlimited incidents and a 24-hour response time, for one year. Perpetual includes support for the first year, and OEM includes Standard support for the main licensee. Cloud only includes Standard support only in a billing month where overage fees exceed $100, and otherwise has no support. The support page has the full terms.

Is ediFabric suitable for HIPAA or SOC 2 regulated data?

ediFabric .NET and ediFabric Native run inside your own application, on your own hardware. No EDI data and no PHI ever reaches us, so they sit entirely within the controls you already have in place.

The hosted ediFabric Cloud is not HIPAA or SOC compliant: all EDI data is sent to our service to be processed, so it is not suitable for PHI or other regulated data. For regulated data, use .NET or Native, or build the same REST API with ediFabric and host it on your own infrastructure; the libraries are included in every plan.