- 2 support incidents *
- No emergency support incidents **
- No weekend coverage
- 48 hours initial response time
- 4 business days hotfix response time ****
- Email support only
* During normal business hours, 9am to 5pm GMT time.
** Outside of normal business hours.
*** Subject to availability.
**** May vary depending on the complexity of the issue.
Please contact us on firstname.lastname@example.org regarding any support question. We also offer the following discounts across all plans: